Update on re-opening - Blog

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~~Guidance for Ross Park opening during COVID-19

Following the latest Government announcement on 23rd June 2020, we are happy to announce that Ross Park will be re-opening on 4th July 2020. We really look forward to seeing everyone!

The safety and wellbeing of our guests, our staff and the local community is the most important thing to us.  As a result of the COVID-19 pandemic we will be taking extra measures in order to keep you safe during your stay so that you can relax and have the holiday you really need at the moment, although we appreciate that 2020 will not be a “normal” holiday year.  This situation is new for everyone and we have to help each other. The measures below may need to be altered as we see what works well and what doesn’t. As the guidance changes we may be able to open up more facilities during the coming weeks, your co-operation and support will help us all through this transition. We have tried to cover all areas of the Park in this update but if you have specific questions we would be happy to help.

Do not travel to the Park if you or anyone in your household has, or has had, in the last 14 days any COVID-19 symptoms or suspected COVID-19 symptoms.  By travelling to us you are declaring that you can meet this condition.  If you or someone in your party starts to display COVID-19 symptoms whilst staying at the Park, you must inform us and make arrangements to return home straight away to be cared for in your own home and self-isolate. Do not use the Park facilities.

The key measures we have taken to be COVID-19 safe are as follows:
Arrival at the Park
Prior to arrival all guests with confirmed bookings will receive an email (including a copy of your invoice) with more detailed information and outlining the new check in procedures that need to be followed when you arrive at the Park.  To reduce the amount of contact within the reception, we are requesting guests to pay by bank transfer or by card over the phone when you are here or before you arrive if at all possible.
Showers and toilets
The shower and toilet facilities will be open. We highly recommend if you have on board facilities in your caravan or motorhome, you utilise these wherever possible to reduce the risk of spreading the virus. We will be following Government cleaning advice, with more frequent cleaning and the showers and toilets will be closed at certain times of the day to accommodate this.  In the event that you need to queue for a shower room, signs will show where you need to wait within social distancing guidelines.  The hair dryers in the shared facilities will not be available, please bring your own.  The bottom toilet block will be closed for the foreseeable future. 
Bar and restaurant
On re-opening, this will be closed; a takeaway service on a reduced menu will be introduced when we are confident that the operation of the Park in the new environment is running smoothly.
Dishwashing room
To ensure social distancing can be maintained, there will only be two sinks available in the dishwashing room. The freezer will not be operational.
Laundry room
You will be able to book a time slot to use the washing machines; the room will remain locked and will be sanitised in between each usage. Ironing facilities will not be available.

Activities and Entertainment
The games room and the snooker room will all be closed until further notice and there will be no access to the book exchange and games in the restaurant. The outdoor children’s play area will be open. The nature trail has been taken down and there will only be one table tennis table available and no bats or balls will be available to borrow. The skittle alley will be out of action as will the Connect 4 game.  Unfortunately at the moment it does not look likely that we will be able to offer the Thursday night Bingo and Sunday evening entertainment. This will be reviewed regularly as further guidance is issued.
Tourist Information
The Tourist Information room will be closed; if you have specific questions related to tourist information, please contact the reception by phone.
Shop
The shop will still stock essentials. Daily papers will not be available. If you are anxious about coming to the shop, you can phone through your order and we will deliver the items to your pitch, payment can be made by card over the phone.
Dog walking
A one way system will be operating on the main dog walking field and Orchid Meadow but Rowan Spinney and the Cherry Orchard will be closed initially. When walking your dog on the dog walking field, the Government suggests that dogs are kept on leads to ensure social distancing.
Food Deliveries
For food deliveries from supermarkets, please ensure that drivers stop at the entrance and you must go to them to collect your goods.
Storage
Those with caravans in storage, please make sure that you bring your own keys with you. We will not be able to go into your caravan in any circumstances so please double check your fridges and cupboards when you leave.
Items to bring
Please bring enough of any prescribed medication to avoid placing additional pressure on the local chemists should you forget or run out of any of your tablets. We suggest all guests bring their own hand sanitiser and disposable gloves (and masks if you wish) to be on the safe side as we will not be selling them.
General points to note:
 We have significantly increased the number of sanitiser points around the park for your use: by the shower and toilet facilities, at every chemical disposal point (viricidal cleanser is also at each chemical disposal point), by the entrance to the dog walking field and at every rubbish bin point.
 The electric hook-up points and individual water taps on each pitch will be sanitised when the pitch is vacated, before the next arrival. 
 Day visitors will not be allowed on the Park.  No social gatherings of more than the current recommended number.
 Please do not allow children to roam unsupervised anywhere around the Park.  It is important that everyone observes the social distancing rules and children may, albeit inadvertently, break these rules.
 Please ensure that you bring all electric leads and waste water hoses etc. as we will not be able to lend them to you.
 During your stay we ask everyone to be considerate towards the local community and observe social distancing in all contacts outside of the Park.

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