Coronavirus Booking Promise

HOLIDAY BOOKINGS

We understand how important your holiday is to you. To provide you with additional reassurance we have our Coronavirus Booking Promise for the 2021 season as follows;

  • If we need to cancel your booking, you can choose to either move your booking or receive a full refund for bookings up to the 16th October 2021.
  • If a member of your booking party falls ill or must isolate due to Covid-19 we will move your booking to another date.

Terms & Conditions

Postponement and cancellation
This clause explains when you, or we, may cancel or agree to postpone your holiday due to Government restrictions. We prefer that you postpone but will always allow you to cancel where the law gives you the right to do so. The rights in this clause are additional to any other rights either of us may have in our terms and conditions.

We promise to keep all our customers safe. We ask you not to book if the law prevents you visiting or staying with us, or if Government guidance means that you should not visit or stay with us even if the law still allows you to. Our promise also means that there are limited circumstances in which we may need to cancel your holiday.

Either of us has the right to cancel your holiday, or any full unused days, if the law prevents you from visiting or staying with us. If your holiday has not started, then we will refund your booking in full less any costs we have already incurred on your holiday which we cannot recover elsewhere (“Direct Costs”). If your holiday has started, then we will refund in full any full days unused when we cancel, again less any Direct Costs. We will not charge an administration fee.

Either of us also has the right to cancel your holiday, or any full unused days, if Government guidance means that you should not visit or stay with us, even if the law still allows you to do so. If your holiday has not started, then we will refund your booking in full. If your holiday has started, then we will refund in full any full days unused when we cancel. We will not charge an administration fee and we will not deduct any Direct Costs.

Changes to our facilities and services
We may make reasonable changes to the facilities and services at the park provided these changes do not materially reduce their quality. Our changes may reflect changes in relevant laws and regulatory requirements or implement minor technical adjustments and improvements, for example to address a health and safety risk.

If we make changes to the facilities and services at the park which materially reduce their quality, we will give you the choice between confirming your booking, agreeing new booking dates with us or cancelling. If your holiday has not started and you decide to cancel, then we will refund your booking in full. If your holiday has started, then we will refund in full any full days unused when we cancel. We will not charge an administration fee, and we will not deduct any Direct Costs.

SEASONAL PITCHES 

Pre-booked seasonal pitch fees will be reduced pro-rata for the balance of the 2021 season in the event that government restrictions require Ross Park to remain closed beyond the scheduled opening date of 29th March 2021.
As/when the park is permitted to be open but government restrictions on movement prevent you from bringing your caravan to Ross Park, pitches will be subject to subsequent availability as we must reserve the right to re-allocate a reserved pitch to those free to bring their caravan to Ross Park if you cannot. We will, of course, advise you should this likelihood arise.
Once your caravan is sited on a seasonal pitch, & the park is open, in the event of Government restrictions preventing you from visiting the park, we regret that we will be unable to refund you.  

STORAGE SPACE

We will not refund storage space bookings should there be any subsequent, relevant, government restrictions introduced after you have left your caravan here. However, should such government restrictions prevent you delivering your caravan to the park for storage, we will refund your payment less the deposit.
For clarity, please note that a storage space booking is effectively the payment of rent in return for which you may leave your caravan on our land under our reasonable care and supervision. Any government restrictions subsequent to delivery affecting park opening, visiting or movement of your caravan during the period of storage you’ve booked and paid for, do not change this simple arrangement between us and will not, therefore, qualify for any refund.